1. give a call @888.505.8892 ask for carole or ellen
2. email us at firstname.lastname@example.org / email@example.com / firstname.lastname@example.org
3. you can fax any time to 888.505.8896
IN ORDER TO DO BUSINESS WITH US:
You must be a legally registered entity within the United States or
internationally. We will need a federally issued E.I.N. number and/or a
re-sellers license from the state where your business is registered. We
are strictly a wholesale company and do no individual sales.
MCK PRODUCES TO ORDER:
Most of our products are made to order so we will not be carrying
large amounts of inventory in many cases. Be sure to check with
us regarding your orders and reorders so you know our leads times.
Generally, we will not be shipping back orders. You will be contacted if your order
cannot ship as requested.
All MCK orders are shipped on a prepaid basis. We accept visa, master card, discover and American Express, or you can send a check. No COD!
Companies wishing to sell our products online must receive permission from My Canine Kids. We can supply images in many cases. No Amazon sales and no discount auction sales allowed. We closely maintain our MAP pricing. We do not drop-ship. Please call us for further information. 888.505.8892 ext 2.
MCK will publish our recommended MAP/MSRP and will hope that all of our retailers and distributors maintain our standards to ensure fair trade and day in day out value to the consumers.
All MCK orders are final sales. However, we completely guarantee the quality and workmanship of our products and will gladly replace any manufacturing defects or production damages. Please call carole or donna - 888.505.8892 to arrange for an Authorization.
No returns will be accepted without prior authorization.
SHIPPING & DELIVERIES:
MCK domestic orders will be shipped Fedex ground unless otherwise specified. We can accommodate expedited services and UPS - but must be arranged at the time of booking your order. All orders ship FOB Hackensack NJ or directly from one of our factories. International orders will ship UPS or DHL Global Express. We can accommodate US Postal Service if requested for international only. Orders requiring more than one shipment may incur extra charges!