Orders typically ship within 1 business day. Time until delivery depends on the USPS. USPS is extraordinarily slow these days with continued Covid-19 issues. You can check their website here for additional information.
My Canine Kids - Cloak & Dawggie stands behind all of our products. We will replace any and all manufacturing defects if for any reason one occurs. Please contact us and we will promptly be back to you with instructions.
All sales are mostly FINAL - there are exceptions as sometimes things just don't work out. We first try our best to fit every size and shape of dogs.
We will gladly exchange for a different size within 30 days from day of purchase if your item qualifies for an exchange.
- Please be sure to check the sizing chart - it is pretty accurate and if you look for your pets weight - you almost certainly will find the correlating size fits. The chart is for reference - a range of weight as a starting point. Its not exact so look for the closest measurements - and remember all of the items have adjustability. If you are unsure - we recommend to size up.
- There are certain times when exchanges just wont work. If your item qualifies we can issue store credit (no expiration dates) which can be used for any future purchases or refund.
- We don't recommend ordering 2 and 3 sizes thinking to send back the ones that don't fit. Please email or call us first and we will gladly assist with sizing issues.
For Exchanges and Returns:
- Products must be in perfect condition with original tags attached and original packaging.
- Please understand we cannot exchange items that have been "gently worn". That means - no dog harries, no bite marks, no tags removed - no stains - nada - none - no exceptions!
- Items sent back with no tags attached and out of packaging will be subject to a 20% restocking fee. We will issue store credit for a future purchases (no expiration dates).
- Shipping costs will be billed accordingly. Please send items back to us USPS FirstClass mail and we will send your exchange back to you at no additional cost. (If for some reason you would like us to send you a pre-paid ship label the cost will be deducted from your return.)
- Please DO NOT send items back without authorization - please email us at firstname.lastname@example.org to start an exchange/return and we will direct you to our portal where you can log the items you are sending back and print a return label.
For International returns you are welcome to send items back to us. We can issue store credit to place a new order. We can't do exchanges on international orders and additional shipping costs will be applied to complete your return.
If you are unsure - feel free to give a shout and we will gladly help you out before placing your order. email@example.com
- Once your order begins processing we unfortunately cannot make changes. Our warehouse works 2 shifts especially in this holiday season.
- If there's a size error or item color error on your order please EMAIL US IMMEDIATELY - firstname.lastname@example.org and we will do our best to cancel the order for you and you can place a new order to correct any mistakes as they do happen. We can only cancel the order if processing has not begun.